Welcome to Ganja Online Dispensary where we provide you with a seamless shopping experience. Please review our shipping and return policy for complete clarity on how we handle orders and returns.
Shipping Policy
Order Processing
- Orders are processed Monday through Friday.
- Orders placed before 4 PM Eastern, will be shipped the same day.
- Orders placed after 4 PM Eastern, on weekends, or holidays will be processed the next business day.
Shipping Methods
- We offer discreet and secure shipping to ensure privacy and safety.
- Available shipping options include Standard, Expedited, and Next-Day delivery.
Delivery Times
- Standard Shipping: 3-5 business days.
- Expedited Shipping: 1-2 business days.
- Next-Day Shipping: 1 business day.
Shipping Rates
- Rates depend on the order total, shipping speed, and location.
- Free shipping is available on orders over $150.
Tracking Your Order
- Once your order is shipped, a tracking number will be sent to your email. Use this number to monitor the delivery status.
Shipping Restrictions
- We only ship to locations where cannabis products are legal.
Return Policy
Eligibility for Returns
- Returns are accepted within 14 days of delivery for unopened and unused products.
- Products must be in their original packaging, and tampered items cannot be returned.
How to Request a Return
- Email our support team at support@ganjaonlinedispensary.com with your order number and reason for return.
- Our team will review your request and send you a return authorization if eligible.
- Ship the item back to the address provided in your return instructions.
Refunds
- Approved returns will be refunded to the original payment method within 7-10 business days.
- Shipping fees are non-refundable.
Exchanges
- If you receive a damaged or incorrect item, contact us within 48 hours of delivery for a replacement.
Additional Information
- We are not responsible for delays caused by weather, postal services, or incorrect shipping information provided at checkout.
- For any issues or concerns, contact us at support@ganjaonlinedispensary.com or call us at 1-808-Ganja-Dispensary